1. How do I register on the Beta website?
2. I’ve forgotten my password — help!
3. How do I set up a trading account with Beta?
4. What are the benefits of registering with the Beta website?
5. Why do I not need a user name to register on your website?
6. Why do you only show recommended retail pricing (RRP) on the website?
7. How often is the website updated?
8. How can I check stock?
9. Who are Beta Distribution PLC?
10. Who is my account manager at Beta?
11. What is my account number at Beta?
12. My customer needs to register a warranty, how do they do this?
13. Where can I find product specifications?
14. How do I find which consumable goes with which machine?
15. What is the latest time I can place an order for next day delivery?
16. What time do your sales lines open?
18. Do I have to pay a delivery charge? How much will this be?
19. Are prices inclusive of VAT?
20. Where can I download product brochures from?
21. Where can I get product images from?
22. What can Beta Marketing department do for me?
23. Can I place a brochure request order online?
24. What can I do if I am over my credit limit but still want to place an order with Beta?
25. How do I pay for my goods?
26. What are your Bank details?
27. How do I apply for credit?
28. How do I return a faulty product?
29. I have a complaint.what do I do?
30. Can I track the status of my order?
31. How quickly will I get my order?
33. Can you deliver direct to my customer?
34. What if I can't find the product I am looking for on the website?

1. How do I register on the Beta website?

Registration to the Beta website takes just a few minutes. Click the ‘register’ button on the right hand side of the top navigation bar. You will need the following information: your account number at Beta, a contact name, telephone and email address, and a Password. Your account number will become your username for the website. We will complete the rest of your information, such as your account manager and his/her contact details. Back to top

2. I’ve forgotten my password — help!

Click on the 'I forgot my password' link and this will send an auto reply with your log in details to the email account which you used to register. Back to top

3. How do I set up a trading account with Beta?

If you want to purchase an item straight away then call the trade sales team. If you require a credit facility on your account then simply download the application form and attach all the relevant information required. You can either fax back the form to 020 7531 2835 FAO: Accounts Department, or post the document to Accounts Department, Beta Distribution PLC, Unit 2 Quebec wharf , 14 Thomas Road , E14 7AF. Our Terms & Conditions can be downloaded here. Back to top

4. What are the benefits of registering with the Beta website?

Customers who register on the website will have access to additional special offers and promotions.Members will also benefit from email updates to let you know when product information has been updated. View stock quantities and trade pricing.. Back to top

5. Why do I not need a user name to register on your website?

You do not need a user name because when you send over your details for registration and verification we will input your account number and this will become your username.Back to top

6. Why do you only show recommended retail pricing (RRP) on the website?

Prices for these products fluctuate regularly. It is also possible for end-users to use the website (although not the members area) so RRP's are the most appropriate form of pricing to advertise. Stock quantities are shown once you have logged in to the site. Back to top

7. How often is the website updated?

Some areas of the website will be updated more regularly than others. Product information will be updated as and when specifications or RRP's change or when new products are introduced. Areas such as news may be updated on a daily basis. Stock and pricing are updated constantly throughout the day. Back to top

8. How do I find a product on your website?

There are a number of ways to conduct a search:
a) If you are looking for a specific product then type the product code into the keywords field in the search form.
b) If you are browsing a manufacturer's product range then chose the area which the product will fall under (hardware, consumables or AV) and then chose the manufacturer. Leave all other fields blank.
c) To search for a particular type of machine such as fax, chose hardware, all manufacturers and then categories. Back to top

9. Who are Beta Distribution PLC?

Beta Distribution PLC are a trade only distributor of office equipment, consumables and audio visual equipment to resellers and dealers. We do not sell to the general public or the end-user. Just click for more information about the company and it employees. Back to top

10. Who is my account manager at Beta?

To find out who your account manager is call 020 7531 2828 and ask for the sales team, quoting your account number. If you don't know your account number then state either your company name, and/or postcode. If you have registered on the website, your account manager's details can be found on the top right corner of this screen. Back to top

11. What is my account number at Beta?

If you don't know your account number simply call 020 7531 2828 and ask for the sales team, quoting either your company name, and/or postcode. If you have registered on the website, your account number along with your account manager's details can be found on the top right corner of this screen. Back to top

12. My customer needs to register a warranty, how do they do this?

Beta cannot register a warranty for your customer; they must go through the manufacturer whose product it is or use your own personal warranty service. Back to top

13. Where can I find product specifications?

Product specifications can be found in concise form on the website alongside the product you may be searching for, or the manufacturers brochure can be found in PDF format - again next to the product. Back to top

14. How do I find which consumable goes with which machine?

Each consumable has been uploaded to the website: they are linked to the products with which they can be used. Simply click the link next to the product details which will take you through to the consumables page. Back to top

15. What is the latest time I can place an order for next day delivery?

For next day delivery orders can be placed up to 6pm. Back to top

16. What time do your sales lines open?

The sales lines are open between 9 and 6pm although some sales staff may be available to place orders up to half an hour either side of these times. Back to top

17. Do I have to pay a delivery charge? How much will this be?

Delivery charges may be applicable to some items but not others, and may vary according to where the item will be delivered - please ask your account manager for further information. Back to top

18. Are prices inclusive of VAT?

Prices on the website are exclusive of VAT. Trade pricing will also be quoted excluding VAT unless otherwise stated. If you are unsure, please ask your account manager. Back to top

19. Where can I download product brochures from?

Product brochures can be found alongside the product which you require the information for. If you require more than one brochure - i.e. for the whole Panasonic fax range, please do a search for all Panasonic faxes. Back to top

20. Where can I get product images from?

Images can be downloaded from the website by right clicking the product image in the product search and then ‘save target as’ in the pop up box. Back to top

21. What can Beta Marketing department do for me?

Please click here to be taken to the marketing services section of the website. We offer mailer creation, brochure deliveries, product information and more. Back to top

22. Can I place a brochure request order online?

You can email the marketing team to place your brochure request. Please email Dave or Tariq with your requirements. Back to top

23. What can I do if I am over my credit limit but still want to place an order with Beta?

If you are over your credit limit and need to place an order then please forward a payment to the accounts department to reduce your balance. Alternatively, speak to your accounts contact regarding an increase in your credit limit. Back to top

24. How do I pay for my goods?

You can pay one of two ways: either send a cheque payable to Beta Distribution plc, or you can pay directly into our account with the following details: Bank: Lloyd's TSB Sort code: 30-15-99; Account number: 00008701; Account name: Beta Distribution PLC Back to top

25. What are your Bank details?

Bank name: Lloyd's TSB
Sort code:30-15-99
Account number:00008701
Account name:Beta Distribution PLC
Back to top

26. How do I apply for credit?

Fill in the account application form and sign the terms and conditions and send it to the accounts department or fax it on 020 7093 1533. Our Terms & Conditions can be downloaded here. Back to top

27. How do I return a faulty product?

To return a faulty or DOA product please contact the returns department on 020 7531 2822 or returns@betadistribution.com. Alternatively, you can download the appropriate forms by clicking on the following Return to Stock Form or DOA Damage Form, complete and fax back to 020 7093 3534. Please take time to read our Terms and Conditions before contacting the department by clicking here. Back to top

28. I have a complaint. What do I do?

Depending upon the nature of your complaint, please contact the relevant department. Back to top

29. Can I track the status of my order?

When your order has been put on our system, an email will be generated and sent out to you automatically with the content of your order and the consignment number. This will enable you to track your order via the Beta Track section of this website. Back to top

30. How quickly will I get my order?

Your order will arrive the next day as long as the order has been received by 6pm and the item is in stock. Back to top

31. Can you deliver direct to my customer?

Yes! In fact most of our customers work this way. It saves you time, worry and effort! We also offer plain label delivery with your company name and logo as if it came from your warehouse. Back to top

32. What if I can't find the product that I am looking for on the website?

If you can't find a product, then just call the respective team on 020 7531 2828 and ask them if we are able to supply it. Some of the accessories are not listed in the AV section, so be sure to call if you need more information. Back to top